Terms & Conditions

These Terms govern access to and use of the Buzzinga Experiences website, Platform, Products and Services.

By creating an Account, placing an Order, making a payment, approving a Design, purchasing a Product, booking a Service or otherwise using the Platform, the Customer agrees to these Terms and any applicable Order-specific terms.

Corporate Customers represent that the person placing or approving an Order is authorised to act for the organisation.

Buzzinga provides personalised gifts, ready-made Products, experiential gifting, customisation, corporate gifting, creative/design Services, event-related Services and other offerings made available through the Platform.

Certain Products and Services may be manufactured, delivered, processed or supported by independent third-party providers.

Specific Order scope, specifications, quantities, timelines and commercial terms are those communicated and accepted for that Order.

Customers must provide accurate and current information and keep Account credentials secure.

Customers are responsible for activity through their Account and must notify Buzzinga of suspected unauthorised access.

Customers must provide accurate delivery details, Design instructions and information required to fulfil Orders.

Buzzinga may restrict an Account or Order where reasonably necessary for security, fraud prevention, legal compliance, misuse or operational reasons, subject to applicable law.

Product images, colours, dimensions, materials and other specifications are intended as reasonable representations. Reasonable variations can occur because of displays, materials, manufacturing processes and normal tolerances.

Customised Products may require photographs, text, logos, artwork and other Customer Content.

Customers are responsible for reviewing supplied customisation information and having necessary rights/authority to use it.

If Buzzinga cannot fulfil a confirmed Order because a Product is unavailable or discontinued, applicable refund/remedy provisions apply.

An Order is confirmed when Buzzinga accepts or otherwise confirms it through an Order confirmation, quotation, proposal, accepted Purchase Order or other written/electronic confirmation.

Prices, taxes, delivery charges, customisation charges and other applicable fees are communicated at or before Order confirmation, as applicable.

Payment may be processed by independent payment providers.

For corporate Orders, payment milestones and credit terms may be separately agreed in writing.

Where Design creation or personalisation is required, Buzzinga may provide a Preview for review.

Customers must carefully review names, spelling, photographs, colours, text, logos, quantities and other details.

An Order requiring Design approval proceeds to production after the Customer approves or confirms the Design.

After approval, the approved content and specifications form the basis for production.

Customers retain their rights in Customer Content, while granting Buzzinga a limited licence to process it as reasonably necessary to create, customise, manufacture, fulfil, deliver and support the requested Product or Service.

Customers represent that they have the necessary rights and permissions for submitted content.

Buzzinga retains rights in its branding, templates, designs, systems, processes, software and creative assets unless expressly transferred in writing.

Customised Product with payment received but Design not yet approved: the Customer has 30 days from payment to complete Design approval.

If Design is not approved within those 30 days, the transaction is treated as incomplete and the applicable amount received for that pending Customised Product Order is automatically refunded to the original source of payment.

The 30-day auto-refund applies only to Customised Products requiring Customer Design approval. It does not apply to ready-made Products purchased directly from the website.

If Buzzinga cannot fulfil a confirmed Order, the applicable full-refund remedy applies if the Order cannot reasonably be fulfilled.

For a qualifying Buzzinga Error, Buzzinga will, as appropriate, correct, replace or reproduce the affected Product without additional production/re-shipping costs.

Qualifying Manufacturing Defects and qualifying Transit Damage carry the applicable full-refund/return remedy, subject to verification and applicable law.

Where failed delivery or re-shipping is attributable to the Customer, the Customer bears the additional courier/re-shipping cost.

Refunds will ordinarily be made to the original source of payment unless another method is required/permitted by law or mutually agreed.

Delivery timelines are estimates unless expressly guaranteed in writing.

Buzzinga may use independent logistics providers; their provisional commitments are not guarantees.

Incorrect/incomplete address, refusal, repeated non-availability, failure to respond to delivery attempts or other Customer-attributable delivery failure may result in additional re-shipping costs to the Customer.

Where a delivery/fulfilment issue is attributable to Buzzinga, the Customer will not be charged for correction/re-shipping.

Where a courier delays or cannot complete delivery, Buzzinga will make reasonable efforts to investigate, track and seek an alternative. If Buzzinga ultimately cannot fulfil the confirmed Order, the applicable full-refund remedy remains available.

Buzzinga may provide social-event, corporate-event, employee-engagement, celebration, exhibition, activation, gifting-programme and related Services.

Confirmed social and corporate event engagements do not ordinarily qualify for cancellation-based refunds unless the applicable event agreement expressly provides otherwise or law requires a refund.

Date, venue, scope, quantities or deliverable changes are change requests and may depend on availability, production status, vendor commitments, revised timelines and additional costs.

If Buzzinga cannot fulfil a confirmed Event Service, it may propose an alternative or rescheduling; if fulfilment is not reasonably possible, applicable refund/remedy provisions apply.

Customers must provide timely and accurate event details, venue information, branding, artwork, participant information and approvals.

Buzzinga may engage independent providers for manufacturing, printing, fabrication, logistics, payments, AI/3D technology, cloud/technology infrastructure and event production.

Third-party providers are independent businesses and Buzzinga does not control their internal operations or decisions.

Use of a third party does not by itself remove a responsibility Buzzinga has expressly undertaken under these Terms or the relevant Order.

Third-party AI/3D/image-processing output may contain reasonable variations and is not guaranteed to reproduce references with absolute precision.

Nothing in this section removes an express refund, Buzzinga Error remedy, Manufacturing Defect remedy, Transit Damage remedy or non-excludable legal right.

Use the Platform only lawfully and in accordance with these Terms.

Do not compromise Platform security, access another person's Account without authorisation, scrape content without permission, upload malicious code, or use the Platform for unlawful, fraudulent, infringing or abusive activity.

Buzzinga may restrict access where reasonably necessary to protect the Platform, Customers, third parties or Buzzinga's legitimate interests, subject to applicable law.

Buzzinga may suspend or terminate Accounts for material breach, fraud, misuse, security concerns, unlawful activity, non-payment or other legitimate operational/legal reasons.

Customers may stop using the Platform or request Account closure, subject to outstanding Orders, obligations, retention requirements and law.

Termination does not automatically forfeit money otherwise refundable under these Terms or law.

Provisions intended to survive termination continue.

Buzzinga's name, logo, Platform design, software, creative assets, templates, text, graphics, processes and other materials are owned by or licensed to Buzzinga.

Customers may not copy, reproduce, modify, distribute, reverse engineer, sell, licence or commercially exploit Buzzinga IP without permission except as permitted by law.

Purchase of a Product or Service does not transfer Buzzinga's underlying IP.

Buzzinga makes reasonable efforts to keep the Platform and Services available but does not guarantee uninterrupted availability or error-free operation.

Reasonable product/manufacturing variations do not by themselves constitute defects.

AI-assisted/customised Products may reasonably differ from references.

Buzzinga is not responsible for independent third-party internal operations, subject to express Buzzinga remedies.

Force Majeure may delay, reschedule or prevent fulfilment; where Buzzinga cannot fulfil a confirmed Order, applicable refund provisions apply.

To the maximum extent permitted by law, Buzzinga excludes indirect, incidental, special and consequential losses.

To the maximum extent permitted by law, aggregate contractual liability for a particular Order/Service will not exceed the amount actually paid for that Order/Service.

Specific Customer remedies and mandatory legal rights are preserved.

Buzzinga processes personal information in accordance with its Privacy Policy and applicable law.

Required Terms, Privacy Policy and data-processing disclosures are presented at Account creation or another appropriate point before relevant processing.

Transactional/service communications include Account, payment, Order, Design, production, shipping, delivery, refund, security and support communications and are not marketing communications.

Marketing communications are handled separately with applicable opt-out/consent mechanisms.

Relevant Customer information and Customer Content may be shared with manufacturers, logistics providers, AI/3D providers, payment processors, technology providers, event vendors and other service providers where reasonably necessary.

Records may be retained for legitimate business, legal, accounting, tax, security and dispute purposes.

Applicable privacy rights are governed by law and the Privacy Policy.

Force Majeure includes extraordinary circumstances beyond Buzzinga's reasonable control that materially affect fulfilment, including natural disasters, severe weather, fire, flood, major infrastructure failure, war, terrorism, civil unrest, government restrictions, epidemics/pandemics, major transport disruption, widespread power/telecommunications/cloud failures and relevant third-party failures.

Buzzinga will make reasonable efforts to mitigate effects and communicate material impacts.

Force Majeure does not automatically result in forfeiture of Customer funds; applicable refund/remedy provisions apply where Buzzinga ultimately cannot fulfil a confirmed Order, subject to Order terms and law.

These Terms are governed by the laws of India.

Customer complaints/grievances may be submitted through Buzzinga support channels or to Grievance Officer Arpit Vajpayee.

Buzzinga and Customers will endeavour to resolve disputes in good faith before formal proceedings where reasonably practicable.

Subject to mandatory consumer/statutory jurisdiction, courts and competent authorities having jurisdiction in Faridabad, Haryana, India will have jurisdiction.

Nothing limits a Customer's right to approach a statutory, regulatory or consumer forum with jurisdiction under law.

These Terms operate with the Privacy Policy and applicable Order confirmation, quotation, proposal, accepted Purchase Order, event agreement, statement of work or other expressly accepted document.

Specific Order terms accepted by Buzzinga prevail over general Terms to the extent of conflict.

A Customer Purchase Order does not automatically override these Terms; conflicting PO terms apply only if expressly accepted in writing.

Order hierarchy: mandatory law → expressly negotiated Order terms → Order confirmation/quotation/proposal → these Terms → general Platform information.

Updates apply primarily to future Orders and do not retrospectively change confirmed Orders except by Customer agreement, law or applicable Order terms.

Severability, waiver, assignment, independent relationship, electronic notices, electronic records and electronic acceptance provisions apply as set out in the master T&C.

Key defined terms include Buzzinga, Customer, Account, Platform, Product, Service, Order, Customer Content, Design, Preview, Approved Design, Buzzinga Error, Manufacturing Defect, Transit Damage, Refund, Third-Party Service Provider, Event Service, Corporate Customer, Force Majeure Event, Personal Information, Privacy Policy, Applicable Law and Business Day.

Where an apparent inconsistency exists, the specific Order provision applies to that Order, subject to mandatory law.

Buzzinga Experiences is operated by CloudPlay Experiential Studios Private Limited, with registered office at SCO 71, Second Floor, Sainik Colony, Sector 49, Faridabad, Haryana – 121001. Website: www.buzzingaexp.in. Grievance Officer and Privacy Contact: Arpit Vajpayee.

Order-related email: orders@buzzingaexp.in