Guarantee & Returns

Return, Exchange & Refund Policy

100% Quality Assurance Guarantee. Free replacement for transit damages or printing defects.

100% Damage Replacement Guarantee

Because all custom acrylic keychains, magnets, and tumblers are individually personalized with your photos/text, custom items cannot be resold. However, if your order arrives damaged, defective, or misprinted during transit, we provide a 100% FREE replacement with zero return shipping costs!

1. How to Claim a Free Damage Replacement

If your package arrives flawed or damaged in transit, follow these simple steps within 48 hours of delivery:

  1. Take 2-3 clear photos or a short video showing the damaged item and outer courier packaging.
  2. Email us at support@buzzinga.com or WhatsApp +91 9811606590 with your Order ID (e.g. #BUZZ-1049).
  3. Our quality team will review and approve your replacement within 12 hours and dispatch a brand new fresh unit via priority express courier.

2. Non-Customized Product Returns

For standard, non-customized merchandise (ready-made items bought without custom photo/text prints), customers may request a return or exchange within 7 days of delivery provided:

  • The item is in unused, original condition with all tags and packaging intact.
  • Return courier pickup charges (₹70) will be deducted from the refund amount.

3. Refund Timelines & Processing

Approved refunds for cancelled eligible orders or approved damage replacements will be credited directly back to your original source of payment (UPI, Credit/Debit Card, Netbanking) within 3-5 business days in accordance with RBI & Razorpay payment gateway timelines.

4. Order Cancellation Policy

Customized & Personalized Keepsakes: Because each personalized keepsake is custom-crafted uniquely with your uploaded photographs and text, orders may be cancelled for a 100% full refund within 2 hours of order placement (before production, UV printing, or design preparation begins). Once an order enters printing production, it cannot be cancelled or altered.

Non-Customized Items: Ready-made merchandise can be cancelled at any point prior to courier dispatch by contacting support with your Order ID.