Privacy Policy

Buzzinga Experiences is operated by CloudPlay Experiential Studios Private Limited.

Registered Office: SCO 71, Second Floor, Sainik Colony, Sector 49, Faridabad, Haryana – 121001.

Website: www.buzzingaexp.in.

Privacy Contact: Arpit Vajpayee.

This Policy applies to personal information processed through the Buzzinga website, Platform, Account, Products, Services, Orders, customer support, Design workflows, gifting programmes and event-related engagements.

It also applies to information supplied by or on behalf of Customers in connection with corporate and event engagements.

Account and contact information, such as name, email address, phone number and other details needed to create or manage an Account.

Order information, including Products, quantities, pricing, delivery information, Design status and Order history.

Payment-related information and transaction records. Payment processing may be handled by independent payment providers; this Policy does not claim that Buzzinga stores full payment-card credentials unless separately disclosed.

Customer Content, including photographs, names, text, logos, trademarks, artwork, designs, documents, audio/video and other material supplied for a Product or Service.

Event information, such as venue information, participant details, branding, artwork, schedules and other information required to execute an Event Service.

Communications and support records, including queries, complaints, approvals, instructions and service communications.

Consent and transaction records, including Account creation, Terms acceptance, Design approval, payments, refunds and related records.

Technical or usage information may be processed where necessary to operate, secure and improve the Platform; the exact categories should be aligned with the site's implemented analytics, logging and cookie configuration before publication.

To create and manage Accounts.

To process and fulfil Orders.

To create, customise, manufacture, deliver and support Products.

To prepare and manage Designs, Previews and approvals.

To provide event, corporate gifting and experiential Services.

To process payments, refunds, returns and related financial records.

To communicate about Orders, payments, Design, production, shipping, delivery, refunds, security and support.

To coordinate third-party manufacturers, logistics providers, payment processors, AI/3D providers, technology providers and event vendors where reasonably necessary.

To prevent fraud, misuse and security incidents.

To maintain business, accounting, tax, dispute, security and legally required records.

To comply with applicable legal and regulatory requirements.

To protect the rights, property, systems and legitimate interests of Buzzinga, Customers and relevant third parties.

Customers retain their rights in Customer Content.

Buzzinga receives a limited permission to process Customer Content as reasonably necessary to create, customise, manufacture, fulfil, deliver and support the requested Product or Service.

Customers are responsible for ensuring that they have the necessary rights and permissions to submit Customer Content and authorise its processing for the requested purpose.

Buzzinga should not use Customer Content for unrelated purposes merely because it has been submitted for an Order.

Buzzinga may share relevant information with independent manufacturers and production partners where necessary to make Products.

Information may be shared with logistics providers for dispatch and delivery.

Payment-related information may be processed through payment providers.

Relevant information may be shared with AI/3D, image-processing, cloud and technology providers where necessary to provide the requested Service.

Event information may be shared with relevant event vendors where necessary to execute the engagement.

Information may also be disclosed where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution or protection of rights.

Buzzinga should maintain an internal list of material categories of processors/vendors used for personal information and update this Policy or related notice when required by applicable law.

Buzzinga may send communications necessary to provide the Service, including Account, payment, Order, Design, production, shipping, delivery, refund, security and support communications.

These communications are transactional/service communications rather than marketing communications.

Marketing and promotional communications are handled separately from mandatory service communications.

Where consent is required, Buzzinga will obtain the applicable consent.

Customers may use the applicable unsubscribe, opt-out or preference mechanism for promotional communications.

Opting out of marketing does not prevent necessary transactional or service communications.

Required Terms, Privacy Policy and relevant data-processing disclosures are presented at Account creation or another appropriate point before the relevant processing, as required by applicable law.

Where processing relies on consent, Buzzinga should maintain appropriate records of the consent given, including the relevant notice and time of consent where required.

Where processing can occur under another lawful basis, the applicable basis should be documented internally and reflected in the final legal/privacy implementation.

Buzzinga retains transaction, payment, consent, communication, accounting, tax, security, dispute and other records for as long as reasonably necessary for legitimate business purposes, order fulfillment, warranty assistance, legal obligations and statutory retention requirements under Indian law.

Customer-uploaded photos for custom designs are retained for order reproduction and support purposes for up to 90 days following delivery, after which high-resolution working assets are permanently purged or archived securely.

Buzzinga maintains strict administrative, technical, and physical safeguards appropriate to the nature of the information processed, including 256-bit SSL encryption for data in transit.

Access to personal information is strictly restricted to authorized team members and production personnel who require it for fulfillment and customer support.

In accordance with applicable law, customers have the right to access, review, correct, or request deletion of their personal information on file, or withdraw consent for marketing communications.

Requests may be submitted directly to our Grievance Officer at support@buzzinga.com.

Our Platform and Services are intended for individuals who are at least 18 years of age or accessing under the supervision and consent of a parent or legal guardian.

We use essential cookies and local storage tokens to manage customer sessions, cart contents, wishlist preferences, and ensure seamless checkout authentication. We may also use privacy-compliant performance analytics to optimize page load speeds and user experience.

Customers can manage or disable cookie preferences through their browser settings, though disabling essential session cookies may impair cart functionality.

All customer data, order records, and user-uploaded media are hosted and processed on secure cloud infrastructure located within India, adhering to Indian Information Technology (IT) Act and digital data protection standards.

Buzzinga works with trusted third-party partners for payment processing (Razorpay), express delivery (Shiprocket), and cloud storage. Each provider is contractually bound to safeguard customer data and may not use customer information for any purpose other than providing their designated service.

For Corporate Customers and Event Gifting, Buzzinga may receive bulk recipient details (e.g. employee names, delivery addresses) solely for custom printing and delivery of corporate merchandise. Such data is confidential and never shared or repurposed.

Buzzinga reserves the right to periodically update this Privacy Policy. Any material updates will be reflected with a revised effective date on this page.

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are: